(339) 244-7788 [email protected]
  • Facebook
  • Instagram
  • Facebook
  • Instagram
Crystal Thai Spa Massage Norwood
  • Home
  • Massage Services
  • Gift Certificates
  • Book Now
  • About
  • Contact Us
Select Page

CANCELLATION POLICY FOR INFOMATION ON COVID 19 MANDATORY REQUIREMENTS FOR THE SPA & CLIENTS per State, County Guielines
ATTENTION: Most of our services require preparation time to properly prepare the room for your treatment. Preparations may include the use of products. Due to the timing, cost of preparations, and to hold the room in anticipation of your visit, we kindly ask for the following considerations when booking and canceling an appointment.
• We kindly ask you to provide us with at least a 24-hour notice for all appointment cancellations. For your convenience appointments can be canceled up to 12 hours before your appointment time.
• No shows or same day cancellations that are less than 12 hours of your appointment time, the service will be charged in order to reschedule. You will receive an invoice to pay online. If you book a future appointment and do not pay the fee, your appointment will be canceled.
• For Gift Certificates, 100% of the service value will be redeemed.
• For Packages 100% of a single service value, at its regular price, will be redeemed.

Clients with repeated no shows or last minute cancelations will no longer be provided services. Any future services booked will be canceled.
• Complimentary services and consultation services - No shows or same day cancellations that are less than 12 hours of your appointment time, to re -book there will be a $50 Consultation fee.
• Services that require a Credit card hold in order to book the service (such as longer services or multiple services, or any other reasons we would've taken a credit card hold) that are not canceled within 12 hours will be charged on all services booked.
• Services longer than 2 hours or services booked for multiple persons that amount to longer than 2 hrs, will require a credit card to book the appointment. If you book on line you will receive a phone call for credit card authorization to hold your appointment time. Your credit card will not be charged and you may pay in an other method at the time of your appointment. Charges on your credit card will only occur based on the cancellation policy above.

  • Facebook
  • Instagram
visit us today and become a return customer @ crystalthaimassagenorwood.com